VA CLAIM/ PTSD DBQ Review



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M21 III.iv.3.D.2.c.

Tele-Health and Tele-Mental Health Examinations

When VHA elects to conduct a videoconference examination (or telehealth/tele-mental health examination) in lieu of an in-person examination, assess the report for sufficiency under the same standards applicable to in-person examinations.

Important:
• A telehealth or tele-mental health examination report is only acceptable and actionable for rating purposes when prepared by a VHA or VBA-contracted examiner. Decision makers must not accept in lieu of VA examination any DBQ that has been prepared by a non-VA provider, and
• completed by means of telephone or videoconference examination.
• A mental health DBQ submitted by a private provider and based on a telephone interview with a Veteran is not acceptable or actionable for rating purposes under any circumstances. VHA has determined that, in order to assess a Veteran’s mental health via tele-mental protocol, examiners must be able to see clearly, and
fully appreciate all non-verbal cues, mannerisms, and manifestations displayed by the Veteran in a manner on par with an in-person examination.

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